Midwest Alliance for Patient Safety

Quality Improvement Fundamentals

Quality Improvement Fundamentals

The purpose of this offering is to create internal experts, “Improvement Facilitators”, in the field of the improvement sciences that can assist with your systems many ongoing improvement efforts. These persons strengthen your organizations improvement capacity and are invaluable resources for ensuring more projects result in real sustainable improvement in less time, in other words “increase your batting average at quality improvement!”

This 12-week offering combines three webinars and two in-house sessions hosted in Naperville at the IHA. Participants will need to bring an “applied learning project” (APL) to facilitate learning. This real-time work will not only result in sustainable improvement for your organization, but will also serve as “proof of concept” in the use of formal improvement methods as a way to meet the increasing demands for enhancing value within all the domains of healthcare; quality, financial, operational, service and people!
Each 12 week course will be capped at 50 individuals. Hospitals must send two individuals in order to be able to attend the course. This dyad team from the hospital will come to the training with one APL per dyad team/hospital and both individuals who go through the training will jointly work on the APL.   

Benefits to attending:

  • Course is taught by IHI trained Improvement Advisor with over a decade of on-site facilitation, teaching and speaking experience.
  • Increase value within a reimbursement model increasingly driven by value through growing your hospitals “capacity for improvement” by having a trained on-site “Improvement Facilitator.”
  • It’s not just about quality improvement. A trained “Improvement Facilitator” can lead teams to improvement within all domains; people, operations, finance, service AND quality.
  • “Improve your batting average” -- Increase the rate at which your hospital makes real AND sustainable improvement.
  • An organization lives or dies by its ability to generate knowledge. Gain deep insight in to the methods used in every other industry to increase quality while often times reducing costs.
  • End the chaos of a litany of ill-defined improvement projects by learning simple yet elegant methods to define and drive projects from inception to success.
  • Learn how to use data for improvement, which includes such critical tools as the run chart, root cause analysis, indicator creation and other key quality improvement tools used across every other industry since the 1920’s.
  • Build the “soft skills” of team facilitation, the psychology of leading and influencing a team.
  • “All improvement requires change, yet not all change leads to improvement” -- Participants will be taught the skills of creativity techniques used to generate change ideas to test.
  • Participants will leave the program with a specific plan for completion for their Applied Learning Project (APL).

Who should attend?

An “Improvement Facilitator” needs to have a love for interacting with people. This is key because around 85% of improvement is psychology, or “soft skills” as it is commonly referred to.

Participants do not need to have prior training in the improvement sciences. Ideally, participants are highly motivated, curious and lifelong learners who are seen as informal leaders within their respective organizations. If multiple staff attend from one hospital, multiple applied learning projects may be brought to training. Participants MUST have a applied learning project to work on in order to enroll in the program.

The role of the “Improvement Facilitator” within a system:

  • To support, educate and facilitate improvement teams within their own healthcare organization
  • To use the Model for Improvement (MFI: Copyright © 2016 Associates in Process Improvement) as a framework to guide improvement projects
  • To understand, explain and teach the science of improvement
  • To learn how to facilitate teams and engage leaders in improvement work/projects
  • To understand how to use data for improvement
  • To be able to teach basic QI tools and methods to support improvement
  • To facilitate creative thinking methods
  • To facilitate the development, use, and interpret run charts
  • To coach the concepts of implementation, scale-up and spread
  • To increase the rate of real, sustainable improvement

If you have any questions about QIF training opportunities, please email the HIIN team.